Frequently Asked Questions
Everything you need to know about bringing Haws quality into your home.
What is the typical shipping timeframe for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer assembly services for large furniture pieces?
Yes, we offer professional assembly services for an additional fee at checkout. If you select White Glove Delivery, assembly and packaging removal are included.
Are your wood products sustainably sourced?
Sustainability is a core value at Haws. 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental and social benefits.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger home investments.